Operations
Open requests, billing questions, plan changes, and post-issue service work tracked across active policies.
| Issue | Type | Policy | Client | Priority | Status | Assigned | Opened |
|---|---|---|---|---|---|---|---|
| Member ID cards not yet received | ID Cards | Velasquez family — BlueOptions Silver 1443 | Maria Velasquez | Normal | Open | Donna Reynolds | Apr 30, 2026 |